nobu Platform Account Terms

We at nobu operate a gaming and sportsbook platform accessible to users in jurisdictions where our services are legally permitted. This page sets out the terms under which you access our platform, open an account, deposit and withdraw funds, and use our games and markets.

When you join nobu, you agree to comply with these terms and our account policies. Our goal is to provide a secure, transparent experience where account holders understand their rights and obligations. We handle your personal data, payment details, and account balance according to strict data protection standards and local regulatory requirements.

These terms apply whether you access nobu via mobile app (Android APK or iOS browser), desktop website, or any other interface. By creating an account, you confirm that you understand and accept these conditions. If any term is unclear, contact our support team before proceeding.

Account Opening and Eligibility

To open an account on nobu, you must meet the following requirements: you must be of legal age in your jurisdiction, you must not be a resident of a jurisdiction where online gaming is prohibited, and you must provide accurate personal information during registration. We require your email address, mobile phone number, and a secure password to create your account.

Before you can deposit or withdraw, we require Know Your Customer (KYC) verification. This means you must upload a valid form of identification (national ID, passport, or driver's license) and proof of residence (utility bill or recent bank statement). Our verification team reviews these documents and typically approves them within one business day. Until verification is complete, your account is restricted from deposits and withdrawals.

We reserve the right to request additional information or documentation at any time if we suspect fraudulent activity or if regulatory requirements demand it. Failure to provide requested documents may result in account suspension or closure. When you register on nobu, you confirm that all information you provide is true and that you are not using a false identity or account on behalf of someone else.

Two-Factor Authentication

We strongly encourage all nobu account holders to enable two-factor authentication (2FA). When 2FA is active, you must enter a one-time code sent to your email after you enter your password. This protects your account from unauthorized access. You can enable or disable 2FA at any time in your Account Settings.

Deposits, Withdrawals, and Account Balance

Payment Methods and Deposit Process

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers to mobile banking, local payment, online payment, and e-wallet. All deposits are non-refundable once confirmed on our platform. Deposits via e-wallet clear instantly; bank transfers settle within one business day during standard banking hours.

You must use your own payment account — we do not permit deposits from third-party accounts. If you attempt to deposit from an account not matching your verified identity, we may block the transaction and place a temporary restriction on your nobu account. This protects both you and nobu from fraudulent activity.

Withdrawal Terms and Review Windows

When you request a withdrawal, we conduct a compliance review. This review ensures that your KYC status is current, that your withdrawal destination matches your verified identity, and that your account history is consistent with our terms. This review typically takes several hours to one business day. After approval, funds transfer to your chosen payment method according to that provider's settlement window — e-wallets usually settle within hours, bank transfers within one to two business days.

Your withdrawal destination must match the payment method you originally used to deposit. For example, if you deposited via mobile banking, your withdrawal must go to the same local payment account. We cannot process withdrawals to third-party accounts or mismatched payment methods. If you need to change your primary payment method, you must update it in Account Settings before requesting a withdrawal.

If your account holds bonus balance, you cannot withdraw until that bonus is fully used or has expired. Plan your bonus claiming around your intended withdrawal schedule to avoid delays.

Account Balance and Bonus Balance

We maintain separate tracking of your cash balance and bonus balance. Cash balance is your own funds; bonus balance is promotional credit offered under specific terms and expiry windows. You can see both balances in your account dashboard. When you stake on games or markets, you choose whether to use cash or bonus credit. Winnings from bonus-funded stakes are converted to cash balance.

Bonus Terms and Restrictions

Bonuses offered on nobu carry specific terms regarding eligibility, claiming windows, expiry dates, and usage restrictions. Not all bonuses apply to all users or all games. Each bonus promotion specifies which games it can be used on and any maximum-win limits that may apply. Unclaimed bonuses expire at the end of their claiming window and do not convert to cash.

We reserve the right to suspend or forfeit bonus credit if we detect fraudulent activity, account manipulation, or attempts to exploit bonus terms. If you have questions about bonus eligibility or terms, contact our support team before claiming.

Dispute Resolution and Account Disputes

If you believe an error has occurred on your nobu account — such as a missing deposit, incorrect game payout, or unauthorized transaction — contact our support team immediately. Provide details of the transaction, including the date and amount. Our team investigates disputes promptly and notifies you of the outcome within five business days.

We maintain detailed logs of all account activity, game outcomes, and payment transactions. In the event of a dispute, these logs are our primary source of truth. If we determine that a technical error occurred, we will correct your balance. If an investigation finds no error, we explain the outcome and the reason no correction is warranted.

Any dispute must be raised within 30 days of the transaction in question. Disputes raised after 30 days are generally not reviewed unless we determine that exceptional circumstances warrant it.

Account Suspension and Closure

We reserve the right to suspend or close your nobu account if we suspect fraud, money laundering, bonus abuse, or violation of these terms. If we close your account, we will provide written notice explaining the reason. Upon closure, your remaining balance is returned to your verified payment method, subject to any outstanding disputes or regulatory holds.

You may close your own account at any time via Account Settings. When you request closure, we process any pending balance transfer and lock your account permanently. Closed accounts cannot be reopened.

Password Management and Account Security

You are responsible for keeping your nobu password confidential. We recommend changing your password regularly and avoiding passwords you use on other platforms. If you forget your password, use the "Forgot Password" link on the login screen. We send a reset link to your registered email. Click the link and create a new password — the reset typically takes subject to verification.

If you suspect unauthorized access to your account, change your password immediately and contact support. We can review your account activity and flag suspicious transactions. Never share your password, 2FA codes, or account details with anyone, including nobu staff — we will never ask for your password.

Data Protection and Privacy

We protect your personal data according to data protection principles and local regulations. Your KYC documents, payment details, and transaction history are encrypted and stored securely. We do not sell or rent your data to third parties. Data is used only for account verification, regulatory compliance, fraud prevention, and service delivery.

You can request access to your personal data or request deletion (subject to regulatory retention requirements) by contacting our support team. We respond to data requests within the timeframe specified by applicable law.

Holiday and Service Availability

nobu operates year-round, including during Idul Fitri, Idul Adha, and Imlek holidays. However, payment processing may experience delays during public holidays as banks and e-wallet providers reduce staffing. We recommend planning deposits and withdrawals around major holidays to allow extra settlement time.

Our services are available only where local law permits. Accessing nobu from a jurisdiction where online gaming is prohibited violates these terms and may result in account closure. Users are solely responsible for verifying the legality of nobu access in their location. We operate under the understanding that each user complies with their own jurisdiction's law. If you are uncertain, contact nobu support or consult local legal guidance before opening an account.