About nobu Casino & Sportsbook

Our focus is account security and transparent operations. Every user on nobu completes identity verification (KYC), deposits through regulated payment methods such as local payment, online payment, and e-wallet, and accesses their balance in real time. We do not offer our services in jurisdictions where online wagering is prohibited, and we enforce these boundaries through technical and compliance controls.

This page outlines who we are, what nobu offers, how we handle your data, and the commitments we make to our users. If you have questions about our service or your account, refer to our full Terms or contact our support team via the app.

What We Do at nobu

nobu is a multi-sport and casino platform. We offer betting markets on football tournaments including Liga 1, Piala Indonesia, Piala AFF, Champions League, and Premier League. Our live-dealer section runs blackjack, roulette, baccarat, and Dragon Tiger tables with real dealers and multi-camera studios. Slot games on our platform include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways.

We also host esports markets covering Mobile Legends, Free Fire, and PUBG Mobile tournaments. All games and markets run on mobile (Android APK and iOS browser) and desktop web. Account holders can deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers through mobile banking, local payment, online payment, and e-wallet.

Our core principle is that all account activity is traceable. We maintain transaction records, game histories, and deposit-withdrawal logs for every member. This transparency protects you and us from fraud, and it aligns with standard financial compliance practices across regulated markets.

Our Commitments and Operational Policy

Account Verification and Data Protection

Before you can deposit or play on nobu, we require identity verification. You upload a national ID, passport, or driver's licence, plus proof of residence such as a utility bill. This KYC (Know Your Customer) process takes one business day. We encrypt all uploaded documents and store them separately from your account balance data, using industry-standard security protocols.

Your data is never sold or shared with third parties for marketing purposes. We use your information solely for account verification, transaction monitoring, and regulatory compliance. During withdrawal, we cross-check your linked payment method against your verified identity to prevent fraud and money-laundering risk.

Deposits and Our Payment Policy

We accept deposits only from verified account holders. Payment methods on nobu include e-wallets (DANA, e-wallet, mobile banking, local payment, online payment), e-wallet codes, and direct bank transfers. Deposits are non-reversible once confirmed by the payment processor. Your nobu balance updates instantly after a successful transfer; you can begin playing within seconds.

Minimum and maximum deposit amounts vary by payment method. mobile banking and local payment typically allow smaller minimums than bank transfers. Check your chosen method's limits before attempting a deposit. If a deposit fails, contact your payment provider — nobu does not hold rejected transactions.

Withdrawals and Settlement Windows

We process withdrawals in phases. When you request a cash-out, our compliance team verifies your account status, checks for any outstanding bonus balance, and confirms your linked payment method matches your KYC identity. This review typically takes several hours to one business day.

Once approved, the funds transfer to your chosen payment method. E-wallets such as online payment and e-wallet settle within hours; bank transfers may take one to two business days depending on the bank's processing window. During Idul Fitri, Idul Adha, and Imlek holidays, payment processors operate with reduced staffing, and settlement may extend beyond normal timelines.

Our Service Area and Jurisdictional Limits

Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use of nobu comply with their own jurisdiction's law. If you are uncertain about your region's regulations, contact our support team before opening an account or depositing funds.

We operate primarily across Indonesia and supported territories. Users in Jakarta, Surabaya, Bandung, Medan, and other regions where access is permitted can register and play. We enforce jurisdiction restrictions through geolocation controls and account verification — if your location appears to be in a prohibited jurisdiction, your account may be restricted or closed.

Supporting Your nobu Account

Account Management and Password Security

We provide account settings where you can change your password, update your payment method, manage push notifications, and review your transaction history. Change your password periodically and use a unique password not shared across other platforms. If you forget your password, use the "Forgot Password" link on the login screen — a reset link is sent to your registered email within minutes.

Your account activity is logged in full. Every login, deposit, stake, withdrawal, and game play appears in your account history. This record is available to you at any time and serves as your transaction audit trail. If you suspect unauthorized activity, contact nobu support immediately and consider resetting your password.

Why Users Choose nobu

Account holders on nobu appreciate the breadth of offerings. We combine football betting during Liga 1 and Piala AFF seasons with year-round slot and live-dealer access. Our mobile-first design means you can play on any device, and our KYC process, while thorough, completes in one business day.

We also prioritize transparency. Every withdrawal, deposit, and game outcome is recorded. We do not hide odds, bonus terms, or withdrawal timelines. Our commitment to account security, clear communication, and jurisdiction-restricted access reflects our belief that sustainable gaming service depends on trust and compliance. Whether you access nobu from Jakarta, Surabaya, Bandung, or another supported location, you are part of a community where account protection and fair play are non-negotiable.