nobu Legal Notice

We do not offer our services in jurisdictions where online wagering is prohibited. Our platform, nobu, operates only in supported territories where local law permits the provision of sportsbook and casino entertainment to account holders who meet our eligibility and verification requirements.

Users are responsible for verifying that access and use of nobu comply with the laws of their own jurisdiction. We take no responsibility for users who access nobu from unsupported regions or who violate local gambling or wagering prohibitions. This legal notice outlines our operational boundaries, your obligations, and the terms under which nobu provides its service.

Before opening an account or depositing funds, read this notice and our full Terms and Conditions and Privacy PolicyIf you have questions about service availability in your region or your account eligibility, contact our support team via the app or website.

Service Availability and Jurisdiction Restrictions

Where nobu Operates

We operate nobu in supported jurisdictions where the provision of online sportsbook and casino services is permitted by local law. These jurisdictions include Indonesia and selected other territories. Access availability is determined by geolocation detection and account verification. If your location is identified as unsupported, your account will be restricted or closed.

We do not operate in jurisdictions where online wagering is prohibited or restricted without explicit licensing. We do not claim any specific national license, and we make no representation that our service is licensed, regulated, or endorsed by any government authority. Our service is provided as-is in supported regions only.

User Responsibility for Legal Compliance

You are solely responsible for verifying that your use of nobu complies with the laws of your jurisdiction. We provide tools and information to help you understand our service, but we cannot advise you on the legality of gambling or wagering in your region. If you are uncertain whether online sportsbook or casino use is legal where you live, consult a local legal advisor before creating an account.

By opening an account on nobu, you represent and warrant that you are of legal age in your jurisdiction, that you are eligible to use online gaming services under local law, and that you have verified this eligibility yourself. We rely on your good faith in making this representation.

Account Eligibility and Verification

To open a nobu account, you must complete KYC (Know Your Customer) verification. We require a government-issued ID and proof of residence. During verification, we confirm your identity, address, and eligibility to use our service in your jurisdiction. Verification typically takes one business day.

We reserve the right to decline or close accounts that fail verification, that appear to originate from prohibited jurisdictions, or that we suspect may violate local law. If your account is closed due to jurisdiction restrictions, any remaining balance is returned to your linked payment method within 30 days.

Payment Methods and Financial Responsibility

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers through mobile banking, local payment, online payment, and e-wallet. You are responsible for ensuring that your choice of payment method is legal and compliant with your local financial regulations. We do not process disputed, fraudulent, or illegal payments.

All funds deposited to nobu are your sole responsibility. We do not provide refunds for voluntary deposits except as required by applicable law or our own policies. If you believe a deposit was made in error, contact us within 7 days of the transaction for review.

Our Legal Commitments and Limitations

Data Protection and Privacy

We protect your personal data in accordance with our Privacy PolicyYour identity documents, payment information, and account activity are encrypted and stored securely. We do not sell your data to third parties. Data is retained only as long as necessary to operate nobu and comply with regulatory requirements.

Notwithstanding our privacy safeguards, we may disclose your information if required by law — for example, if a court order or government agency requests it. We will notify you of such requests to the extent permitted by law.

Limitation of Liability

We provide nobu on an "as-is" basis. We do not guarantee that the platform will be error-free, uninterrupted, or free from security vulnerabilities. To the extent permitted by law, we exclude liability for indirect, incidental, or consequential damages — including loss of data, loss of profits, or loss of enjoyment — arising from your use of nobu.

We are not liable for losses resulting from unauthorized access to your account, technical failures, payment processor errors, or your violation of local law. If you suffer losses due to our gross negligence or willful misconduct, your sole remedy is to cease using nobu and request account closure.

Account Closure and Dormancy

You may close your nobu account at any time by contacting support. We will process your closure request and return any balance to your linked payment method within 30 days. After closure, your account data is retained for regulatory compliance but is not used to process new activity.

If your account remains inactive (no login, deposit, or withdrawal) for 12 months, we may close it unilaterally and return your balance. We will attempt to notify you via email before closure. After closure, balances are held in escrow for 2 years before being forfeited, subject to local law.

Changes to Terms and Service

We may update this legal notice, our terms, and our service offerings at any time. Material changes are communicated via email at least 30 days before the new terms take effect. Your continued use of nobu constitutes acceptance of updated terms. If you do not agree to changes, close your account before the effective date.

Contact for Legal Inquiries

If you have questions about nobu's legal status, your jurisdiction's regulations, or our compliance practices, contact our support team. We are available through the app and website. We respond to legal and compliance inquiries within 30 days. For formal legal notices, use registered mail to our registered address (contact support for current details).

Our service operates in supported regions across Indonesia, including Jakarta, Surabaya, Bandung, Medan, and other areas where local law permits. If you are accessing nobu from Liga 1 season, during Piala AFF tournaments, over Idul Fitri or Idul Adha holidays, or at any other time, these legal boundaries remain constant. Your jurisdiction, not the calendar or sporting season, determines your eligibility.

We remain committed to transparent operations and legal compliance. This legal notice establishes the framework within which nobu operates and your obligations as a user. By using nobu, you acknowledge that you have read, understood, and agreed to all terms contained in this notice, our Terms and Conditionsand our Privacy Policy