nobu Casino & Sportsbook FAQ
Users opening a nobu account ask questions about registration, KYC verification, payment methods, game rules, account security, and withdrawal timelines. Our FAQ page addresses the most common topics so you understand how nobu operates before you deposit or access our platform.
This page answers practical questions about how to set up your account, which payment methods we accept, what documents you need for verification, and how we protect your data. If your question is not covered here, our support team is available through the app and website — contact us and we will respond within one business day.
For detailed policy information, review our Terms and Conditions and Legal NoticeThose pages explain jurisdiction restrictions, account closure, dispute resolution, and limitation of liability. This FAQ complements those documents — it answers "how do I use nobu" rather than "what are our legal terms."
FAQ topics
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and Indonesian banks
- Game rules and accessfootball betting, live-dealer tables, slots, esports markets
- Security and account careaccount protection and jurisdiction notice
We require two documents: (1) a government-issued ID — passport, national ID card (KTP), or driver's license — with your full name and photograph; and (2) proof of residence dated within the last three months, such as a utility bill, bank statement, or rental agreement. Both documents must be clear, legible, and in your name. We verify these documents within one business day. If information does not match or images are unclear, we request resubmission. Verification must be completed before you can deposit or withdraw funds.
We protect your personal data using encryption, secure servers, and access controls. Your identity documents, payment information, and transaction history are stored securely and accessed only by nobu staff who need them to process your account. We do not sell your data to third parties. Data is retained only as long as necessary to operate your account and comply with regulatory requirements — typically three years after account closure. We comply with our Privacy Policy, which you can read at any time. If you suspect a data breach, contact support immediately.
Payments and transactions
Yes. We accept deposits from all four major Indonesian banks — online payment, e-wallet, mobile banking, and local payment — via Virtual Account (VA) transfer. When you choose a bank transfer at checkout, we generate a unique VA number. Transfer funds to that number from your personal bank account. Deposits appear in your nobu balance within one to two hours, subject to your bank's processing time. We also accept online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. For withdrawals, funds are returned to the same payment method you used for deposit, within 24 to 48 hours of approval.
nobu does not charge deposit or withdrawal fees. All money you deposit is credited to your account in full. When you withdraw, the full amount is returned to your chosen payment method at no charge. Your bank or payment provider may charge their own fees for transfers — check with them. Withdrawal requests are reviewed within 24 hours to verify the amount and your account status. Once approved, processing time depends on your payment method: mobile banking and local payment typically complete within two hours; bank transfers within 24 to 48 hours. Rush reviews are not available; all withdrawals follow our standard review timeline.
We offer new-account welcome offers from time to time. Offers vary and are subject to terms — check the promotions page on the app or website for current details. Any offer you claim requires you to meet wagering conditions and other terms before you can withdraw the bonus. Read the terms carefully: they specify which games the bonus applies to, time limits, and maximum-cashout amounts. If you have questions about a specific offer, contact support before you claim it. Offers are optional — you may deposit and play without claiming any bonus.
Game rules and access
Before you place your first bet or play your first game, review these key points: (1) your deposit and account balance are your responsibility — nobu does not offer account protection for losses; (2) games of chance carry risk; (3) odds and payouts are determined by game rules or live event outcomes — we do not manipulate results; (4) withdrawal requests are reviewed within 24 hours; (5) your account may be suspended if we detect suspicious activity, fraud, or violation of our Terms and Conditions; (6) our services are available only where local law permits — use of nobu from prohibited jurisdictions violates our terms and may result in account closure. Read our Terms and Conditions for the full ruleset.
Yes. nobu offers betting markets on Liga 1 (Indonesian domestic league), Piala AFF (Southeast Asian tournament), and major European tournaments including the Champions League and Premier League. Markets are available year-round during official league and tournament seasons. Live betting is available during matches — odds update in real time as the game progresses. You place bets through the nobu app or website. Odds and available markets vary by match and time — check the sportsbook section for current fixtures and markets. If a match is cancelled or postponed, your bet is voided and your stake is refunded.
nobu offers live-dealer blackjack, roulette, baccarat, and Dragon Tiger played by real dealers in multi-camera studios. You see the dealer and table on screen, and you place bets via the app interface. Games are streamed in real time — your view depends on your internet connection. Minimum and maximum bet amounts are listed for each table. Live games are available during our operating hours — check the app for current schedules. Table limits, dealer rules, and payout rates are displayed before you join. If your connection drops during a game, reconnect as soon as possible; your bet and game state are preserved.
Security and account care
Our support team handles English. We respond to account inquiries, technical issues, and payment disputes in English. Contact us via the support form in the app or website, or email us directly. We aim to reply within one business day during Indonesian business hours. If you have a language preference, mention it in your message and we will try to assist. For urgent issues — such as unauthorized account access or a blocked withdrawal — contact support immediately rather than waiting for FAQ answers.
If you forget your password, use the "Forgot password" link on the login page. Enter your email address, and we send a password reset link to that email within minutes. Click the link and follow the prompts to set a new password. The reset link expires after two hours — if it expires, request a new one. Keep your email address current in your account settings so password recovery works when you need it. Never share your password with anyone, including nobu staff. Our team will never ask for your password. If someone claims to be nobu and asks for your password, it is a scam — block them and contact support.
No. nobu services are available only where local law permits. If we detect that you are accessing nobu from a prohibited jurisdiction, your account will be restricted or closed. Any balance is returned to your payment method within 30 days, but we accept no liability for losses resulting from account closure due to jurisdiction violation. You are responsible for verifying that online gaming is legal in your region before opening an account. Our Legal Notice explains our jurisdiction restrictions — read it carefully. If you are uncertain about your region's laws, consult a legal advisor before using nobu.